Experiences in Crisis Communication: Lessons from a Lifelong Emergency Professional

Over five decades as an emergency medic, military medic, and clinical psychologist, I have developed extensive experience in crisis communication, often in life-or-death situations. My role has required me to remain calm and assist others in staying focused and composed, ensuring no one suffers serious harm or worse.

Challenges in Crisis Communication

One particularly memorable incident involved a domestic violence (DV) situation where the police had not secured the area before we arrived, leading to a tense standoff. We entered the scene thinking it was safe, only to be held at gunpoint for nearly five hours. That was undoubtedly one of the worst experiences I have faced.

Volunteering and Serving Others

Beyond the clinical and professional aspects, I have dedicated significant time to helping others. As a volunteer with Lifeline, I provided critical support during emergencies. Additionally, I spent considerable time volunteering with sheltered workshops for disabled individuals, residents of nursing homes, and served a few years in the Australian military. My commitment to understanding and addressing crisis situations spans various domains, from working with experts to managing traffic operations centers (TOCs).

Professional Training and Consulting

I have been fully trained in the FEMA National Incident Management System, both online and in-person courses. My expertise extends to designing and building Traffic Operations Centers (TOCs) or Traffic Management Operations Centers (TMOCs), including direct fiber communications, 800 MHz radio systems, and shared traffic cameras. I have also been involved in consulting during FEMA table top exercises and actual incident exercises as a monitor during exercises like T4.

Personal Experiences and Lessons Learned

On personal grounds, I have firsthand experience seeking crisis help from professionals due to my own mental health struggles. This has given me a unique perspective and understanding of the challenges faced in such situations. Despite my best efforts, calm and control can sometimes elude even the most seasoned professionals, as shown by my own experiences during a nightmare or when witnessing my father's final moments.

Key Takeaways

Remaining calm under pressure is crucial in crisis communication. Professional training and continuous learning are vital in managing emergencies. Empathy and understanding can make a significant difference in helping others during critical moments. Personal experiences can provide unique insights and help in providing better support.

In conclusion, my extensive experience in emergency medicine, military service, and psychological practice has forged my skills in crisis communication. The lessons learned from high-stress situations have further refined my ability to navigate challenging environments and provide the necessary support.