Tips from a Starbucks Employee: What Customers Need to Know

As a barista at Starbucks, I've seen and interacted with many customers, and sometimes, the initial experience can be a bit frustrating. Whether you're new to Starbucks or a seasoned customer, here are some insights that might help you have a smoother and more enjoyable experience at our stores. Specifically, the information provided here is based on experiences in the UK, although much of this advice can be applicable worldwide.

Understanding Starbucks' Policies and Procedures

When you walk into a Starbucks, especially in the UK, it's important to be aware that
some things might be different from what you're used to at other coffee shops. First, regarding the redemption of free drinks and pricing, you might find that your loyalty card does not work or that the price is higher than expected. This can be the case with franchised locations, which may have their own pricing and promotional policies.

Second, when it comes to ordering, make sure to clearly say your name when prompted. Unfortunately, if you mumble or speak too softly, the barista might not be able to read it, which could lead to errors. This is particularly important for older customers, as they often avoid providing their names, which can cause confusion and frustration for everyone involved. So, be clear and concise when giving your name.

Ordering instructions and drink sizes are also crucial. Specify the size of the drink first, as some systems may require the order to be rescanned if the size is changed. Additionally, if you want to split a Venti (large) drink into two smaller cups, check with the store manager, as not all managers will allow this. This is important to remember as certain store policies can vary widely.

Understanding the Menu and Milk Options

Starbucks offers a wide variety of menu items, and it's easy to get overwhelmed. Here are a few tips to make the order process smoother:

Drink sizes: Always specify the size of the drink first. Anything milk-based can come in Tall (12 oz), Grande (16 oz), or Venti (20 oz). Hot drinks can also come in Short (8 oz).

Tea and coffee: Brewed tea, coffee, iced coffee, and clear refreshers can be ordered in Treanta (10 oz), which is equivalent to a Short in the US system.

Alternative milk options: If you choose coconut or almond milk, be prepared to pay extra. These alternatives have a higher cost, so Starbucks charges a small fee to cover the additional cost.

General Customer Tips from a Barista's Perspective

As a barista, here are some things that would make my job easier and your visit more enjoyable:

1. Treat Us Like Human Beings

Remember, we're human, and we deserve respect. A little kindness and understanding go a long way. Respectful behavior is key in ensuring a better customer experience for everyone. If we treat you poorly, it's often due to our reactions to poor treatment from customers.

2. Respect Our Policies

When you modify a drink, such as asking for whipped cream or a different milk, there is an additional cost. It's important to understand that Starbucks cannot afford to break even or lose money on every sale. If you're not willing to pay for these adjustments, it's best to politely inform the barista so that you can avoid unnecessary tension or trouble.

3. Be Clear and Concise

If you're unsure about something on the menu, ask instead of guessing. Polite and kind baristas are always willing to help. Clear communication is essential to minimize misunderstandings and ensure you get the beverage you want.

4. Smile and Order Normally

Starbucks is here to serve you and make your day a little brighter. If you're pleasant and respectful, we will do our best to make your experience as enjoyable as possible. We want to see happy customers, and a friendly attitude will go a long way in achieving that.

Wishing you a wonderful time at Starbucks! Let's make coffee more enjoyable for everyone.